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This blog is focused on providing information on Pay As You Drive car insurance in Australia. If you find any information, papers, news articles or websites that we should add, please let us know!

Friday, September 25, 2009

iPhone tracking for Pay As You Drive car insurance in California

Farmers' Group in California said yesterday that they will use iPhones and Blackberries to track cars under California's new Pay As You Drive car insurance regulations (Bloomberg). That is really fascinating. The iPhone has all kinds of technology in it that makes this an interesting proposition, at least in theory.

I would be quite keen to know how they are planning to solve the issue of the iPhone only running one application at a time. You can't expect customers to switch on the application that tracks them every time they get into the car.

At least one other iPhone application that have recently been published for insurance, by Nationwide. It deals with claims handling. It is basically an accident handling kit on your phone. Very cool. As per the website, the functions are:
  • Calls emergency services
  • Helps you collect and exchange accident info
  • Stores your insurance and vehicle info for easy lookup
  • Locates Nationwide agents near you
  • Takes and stores accident photos
  • Converts your iPhone into a handy flashlight
  • Helps connect you with towing services*
  • Helps you start the Nationwide claims process*
  • Finds Nationwide Blue RibbonSM Repair Facilities*
If you know of any other iPhone apps for insurance, please let me know!

The iPhone tracking article is below for completeness, or can be found on this link.

Zurich Financial’s Farmers Unit to Track U.S. Drivers

By Carolyn Bandel

Sept. 24 (Bloomberg) -- Farmers Group Inc., the U.S. unit of Zurich Financial Services AG that bought AIG’s auto-insurance business in April, plans to lower premiums by charging drivers for coverage by the mile, measuring car usage by iPhone and BlackBerry.

The insurer wants to base insurance costs on miles driven to “charge the right premium for the right risk” and keep premiums low, Mark Toohey, a spokesman for Farmers, said in a telephone interview from Los Angeles on Sept. 22. The company is considering offering a tracking product using mobile-phone technology at the end of this year or early in 2010.

Voluntary “pay-as-you-drive” regulations that allow insurers to base premiums on actual miles driven were announced Sept. 3 by the commissioner of the state of California Department of Insurance, Steve Poizner, who is responsible for enforcing insurance-related laws and previously founded SnapTrack Inc., which pioneered technology that put GPS receivers into mobile phones.

“We see some potential in California for using this type of technology because of California’s unique auto-rating regulations, which focus heavily on miles driven,” said Toohey. “Farmers doesn’t support the use of any technology which would require a customer to be tracked.” The company said the option to be tracked would be made available to customers and only used with their agreement. U.S. insurers are regulated separately in each state.

Insurers have been testing technology to offer pay-as-you- drive insurance in countries including the U.K., the U.S. and the Netherlands. So far, such insurance lets motorists prepay for the miles they expect to drive during the term of coverage, as with Polis Direct in the Netherlands, which is part of the Dutch automotive trade association BOVAG.

‘Very Costly’

Aviva Plc, the U.K.’s second-biggest insurer by market value, offered a policy that fitted a blackbox tracker device into cars using so-called telematics technology to record journeys. The insurer stopped offering the product last year because it “had to bear the cost of the box and the operating model was very costly for Aviva,” Erik Nelson, a Norwich, U.K.- based spokesman, said in a telephone interview today.

“We’re looking at various technologies and have set for ourselves an internal deadline for going to market with a usage- based rating option for our customers,” Toohey said. “Voluntary tracking measures and technologies may have as much relation or even more relation to accident risk as miles driven. Examples of these risk measures would be car speed, hours of day a customer drives or driving in congested areas.”

Separately, the Los Angeles-based Farmers launched last week an iClaims application for customers who used iPhones or iTouch. The application allows Farmers customer to immediately file an insurance claim.

To contact the reporter on this story: Carolyn Bandel in Zurich at cbandel@bloomberg.net

6 comments:

Magda said...

Even though the iPhone can only run one application at a time, I'm pretty sure the application itself can push GPS data at regular intervals, which would solve the one application at a time problem.

What I wonder is how they will guarantee that someone is actually going to keep their iPhone or BlackBerry at all times. It would be quite easy to leave the phone at home when you go out to get the groceries, for example. It could be intentional (to not pay for those km's of insurance) or by accident. Either way, what happens if there's an accident and the phone's at home? Is this person covered?

It will be interesting to see this product in action.

Unknown said...

Very Interesting solutions. But I agree with Magda it would be very interesting to see this product in action. There are lot of questions unanswered, like for the reliability, for the connivance and so forth.

Do you know if some of the insurance companies are planing to use PND (like online TomTom and Garmin)as a hardware for "Pay as you drive" solutions. I think it would belong better then Iphone or Blackberry as a tracking unit.

Roger Grobler said...

It all turns out to be confused reporting... Farmers was talking about an iPhone app and Blackberry for a claims app, and the journo confused it with PAYD. Interesting mistake!

On Ingibs' question: I'm assuming PND is Personal Navigation Device (and not Post Natal Depression...). No I don't know of any yet. The device needs to send data back, so standard PNDs won't work.

Official response from Farmers:
"All - I wanted you to be aware of some misleading media coverage attached below that is being distributed today by the Bloomberg News Service. The Swiss-based Bloomberg reporter confusingly leaves readers with the impression in the headline and lead paragraph that Farmers is already using technology to track miles driven by auto insurance customers. She also confuses the "pay as you drive issue" with our recent announcement regarding claims reporting via an iphone application. While the headline and first graf are misleading, the quotes attributed to me in the body of the story explain Farmers' position on this issue and provide some clarity to the story. I am working personally with the reporter and her London-based editor for further clarification, but wanted you to be aware of this if you receive any questions from staff or the field. Bottom line is that we continue to consider the future use of these type of technologies that could help us even more accurately match risk with product prices etc. Let me know if you have any other questions.


Mark S. Toohey
Senior Vice President and
Head of Media and Public Relations, North America
(805) 907-2216
mark_toohey@farmersinsurance.com”

Unknown said...

Hi Roger

Thanks for your answer. The IPhone application mistake was very strange.

Regarding the PND, both TomTom and Garmin have released interactive PND. And some of the Garmin equipment can send data through Bluetooth. So it is already possible to get information from PND. But most of the PND are movable, so it is like the Iphone solution not so reliable.

By the way; Thanks for the enlightening blog about world of Pay As You Drive.

Best Regards
Ingi Björn

Roger Grobler said...

Thanks Ingi.

That's interesting information about the PNDs and Bluetooth.

Will check it out.

Kind regards
Roger

Unknown said...

Hi again.

It is interesting to she how the big players on the PND are lunching live or connected units right now.

Garmin have even open the platform for telematics companies to program new applications. The connected version of PND can be very interesting platform for PAYD solutions. Because the PND have more opportunities the typical GPS/GPRS black box.

Here are useful links..
http://www.tomtom.com/products/category.php?ID=0&Language=1

http://www8.garmin.com/buzz/1690/

http://www.mobile-devices.fr/dreevo.php?PHPSESSID=fc26ecdf2c7979bf0defe41e5f5cbc94

Best regards
Ingi Björn